Ambinet Software Ltd – Hosting & Mail Services
The hosting services that we provide to our customers are responsible for ensuring that all persons who access our services through their internet connection are aware of the following terms. The fees payable to us by you for our provision to you of the Hosting and Mail Services is an annual requirement based on the service provided.
1.1 We will use our reasonable endeavors to make our servers available to you as part of the Hosting Service you purchase for ninety-nine per cent of each calendar month. We do not warrant access to our servers will be uninterrupted or error free but we shall use reasonable endeavors to keep downtime to a minimum.
1.2 There is no provision for service credits for any form of downtime or service unavailability.
1.3 It is your responsibility as a client, to maintain up-to-date back-up copies of any data, information, emails or other material you upload (or permit to be uploaded) onto our servers (“Material”) as part of your use of the Hosting / Mail Services. In the event of loss of or damage to your Materials, Ambinet Software Ltd does not accept responsibility of loss, destruction, alteration or disclosure of your Material data in hosting, databases or emails.
1.4 Each mailbox has a storage quota which is in place to protect Your account and others from potentially large volumes of email being sent to a single address that could materially affect the email system server. It is the mailbox owner’s responsibility to ensure that his/her mailbox does not reach its allocated level.
1.5 Ambinet Software Ltd monitors the server as a whole but does not monitor individual mailboxes. The Exchange server uses SMTP, a “store-and-forward” email protocol, to deliver outbound messages. This protocol does not guarantee immediate delivery of email messages.
1.6 Ambinet Software Ltd makes every reasonable effort to ensure mailbox security. On occasions where there may be a problem with specific mailbox data, or the mailbox causes server downtime to an unacceptable level due to viruses, we may have no option, but to remove the mailbox immediately to protect hosted sites on the server concerned and other connected servers on the network. We cannot guarantee to restore data and we accept no liability for the loss of any such data.
1.7 In addition to the aggregate account storage capacity, each mailbox and public folder also has its own storage limit. When the storage capacity is reached on an individual mailbox or folder, the Exchange servers shall stop sending or receiving messages. Ambinet Software Ltd is not responsible for Service unavailability or data loss caused by any mailbox or folder exceeding its storage capacity.
1.8 An administration fee of £75 is applicable for a complete domain transfer(s) from ambinet servers to another host.
1.9 If Ambinet Software Ltd identify a domain, mailbox or database is causing problems with the hosting server or the wider network; we will remove the offending element or in extreme cases, disable or suspend all Services to the domain as appropriate. Mailboxes that are grossly offending the disk usage space allocated will need to be cleared immediately by the owner following our notification to you. If action is not taken immediately, an invoice of £750.00+vat will be issued to cover the cost of downtime and interruption to services for all other service users allocated the same hosting server.
2.0 Your right to privacy is very important. That’s why we have will protect your personal information.
By using our service, you give your consent that all personal data you submit may be processed in the manner and for the purposes described below.
2.1 Our cookie policy is applicable to all websites, messaging (online chats/emails) and services that we provide or are provided on our behalf. We use cookies and similar services to track customers’ use on our website, analyse customer trends and obtain customer information. We may also use cookies to collect specific types of information including:
